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Uncollected Child Policy

 

The Man In The Moon endeavours to ensure that all children are collected by a parent/carer at the end of each session.

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If a child is not collected, and the parent or carer has not notified us that they will be delayed, we will follow the procedure set out below:

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Up to 15 minutes late:

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  • When the parent/carer arrives, they will be reminded that they must call us to notify us if they are delayed.

  • The parent/carer will be informed that penalty fees will have to be charged (unless the delay was genuinely unavoidable).

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Over 15 minutes late:

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  • If a parent/carer is more than 15 minutes late in collecting their child, we will try to contact them using the contact details on file.

  • If there is no response from the parent/carer, messages will be left requesting that they contact us immediately. We will then try to contact the emergency contacts listed on the child's registration form.

  • While waiting to be collected, the child will be supervised by a crew member.

  • When the parent/carer arrives, they will be reminded that they must call to notify us if they are delayed, and those penalty fees will have to be charged (except in exceptional circumstances).

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Over 30 minutes late:

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  • If we have been unable to contact the child's parents/carers after 30 minutes, we will contact the local MASH team for advice.

  • The child will remain in our care, on our premises if possible, until collected by the parent/carer, or until placed in the care of the MASH team.

  • If it is not possible for the child to remain at the premises, a note will be left on the door informing the child's parent/carer where the child has been taken (e.g. to the home of a crew member or into the care of a safeguarding agency) and leaving a contact number. A further message will be left on the parent/carer's telephone explaining events.​

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Managing persistent lateness

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We will record incidents of late collection and will discuss them with the child's parents/carers. Parents/carers will be reminded that if they persistently collect their child late, they may lose their place.

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​Reviewed: 10 May 2022

Review Period: 24 months​

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