Uncollected Child Policy

The Man In The Moon aims to ensure that all children are collected by a parent or carer at the end of each session.

If a child is not collected and the parent or carer has not notified us of a delay, we will follow this procedure:

When the parent/carer arrives, they will be reminded to call us if they are delayed.
The parent/carer will be informed that penalty fees will be charged unless the delay was genuinely unavoidable.

If a parent/carer is more than 15 minutes late, we will try to contact them using the contact details on file.
If there is no response, we will leave messages requesting immediate contact. We will then try to contact the emergency contacts listed on the child's registration form.
The child will be supervised by a crew member while waiting.
When the parent/carer arrives, they will be reminded to call us if they are delayed, and penalty fees will be charged (except in exceptional circumstances).

If we cannot contact the parents/carers after 30 minutes, we will contact the local MASH (Multi-Agency Safeguarding Hub) team for advice.
The child will remain in our care, on our premises if possible, until collected by the parent/carer or placed in the care of the MASH team.
If the child cannot remain at the premises, a note will be left on the door informing the parent/carer where the child has been taken (e.g., to a crew member's home or a safeguarding agency) and providing a contact number. A message will also be left on the parent/carer's telephone explaining the situation.

We will record incidents of late collection and discuss them with the child's parents/carers.
Parents/carers will be reminded that persistent late collection may result in losing their child's place.

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