Day Camp Parent Zone
For the latest COVID information, please check out our dedicated COVID Information Zone.
What to Wear
Children should wear something comfortable (trousers or shorts are ideal).
Please make sure that everything is named and ensure that you take home everything at the end of the day. Due to the current situation, any lost property is disposed of safely at the end of each day.
You will have had the opportunity to give permission when you booked originally, for your child to be included in photographs and recordings.
All information exchanged with anyone involved in day camp is understood to be confidential and will be kept that way.
It is everyone's responsibility to protect children. We have a duty to report any serious concerns regarding children in our care. We take any allegations against our crew members seriously and these will be investigated immediately. Our duty to keep children safe may require us to share information with others involved in protecting children.
We do not encourage children to bring mobile phones. We do not accept any responsibility for them. If you need to contact your child or us, please use the numbers below.
We have at least one crew member who has been trained in first aid on site at all times. If your child has an accident we will administer first aid as appropriate. You will be emailed an Accident Report and informed when you collect your child.
If your child will need to take any medicine while they are with us you must complete a medicine administration form before leaving your child. We have at least one crew member on site at all times who is trained in administering emergency injections (subject to you having completed the appropriate consent).
If you have any concerns regarding our accident/emergency procedures, please do not hesitate to contact us and will be happy to talk about things with you.
Compliments and Complaints
We love to know what you think. This way we can find out about things that we do well and the things we need to improve next time. If you have a problem, please speak with Paul in person. Alternatively, you are welcome to call him on 07825 167317
We will do everything that we can, to resolve the situation to your complete satisfaction, as quickly as possible.
If you wish to make a more formal complaint, we also have a complaints book, in which you are welcome to record your concern.
If you feel unable to speak with us you are able to contact Ofsted directly: Ofsted National Business Unit Piccadilly Gate, Store Street, Manchester M1 2WD ofsted.gov.uk